Lapsed policy and bad customer service

I have the policy with dove which since March 2021 was giving me problems spoke to Nothengo from collection and the premium started to debit again in November first week spoke to lebo from Pretoria west and we called collection change the debit order date to my surprise bfr my debit order date got the sms that my policy has lapsed called lebo who advices that all policy has mistakes she. Send an email to collections which no reply tried to send follow up no reply frm collection now on the 30 got the mail that I must pay 634 which is for December n November but I got the sms on the 04 December that my policy has lapsed and December they ddnt debit since I wanted for their respond they reposed on the 30 December n debit order goes on the 25

Been holding on the phone for a response no one is saying anything they even hang up the phone. Policy no:*** my no:***