Insensitive employees and employer

My father was a main on one of the Doves policy. End of November he passed on and we submitted a claim 2 days after his passing at Doves in Garankuwa. Since then I have been making numerous calls to Doves trying to just find out when they will be paying out the claim. To date I have not heard anything from them, each time I call I am being passed from pillar to post and yet no one is telling me anything, however every single month they try to summit a debit order from an account of a person who is no longer with us . And they are even brazen enough to send threatening sms on payment which they have not received to the very same person I informed them of his passing. You are in an industry that should be sensitive to people's emotion and just like your call centre agents who at times keep you on hold hoping that you will drop your call YOUR ORGANIZATION LACKS COMPASSION.I am extremely disappointed in how I have been treated by your organization at such a terrible time in mine and my families life. Please do not send me a auto generated response telling how you are sorry and you will get one of your agents to call me. Just tell me when my claim will be paid. I am now in debt because of you.