INCORRECT INVOICE (APPULING SERVICE FROM MASEGO MOLEFE) KRUGERSDORP BRANCH

IM SO APPALLED BY HOW DOVES DOES ITS BUSINESS.MASEGO MOLEFE 'S(KRUGERSDORP BRANCH) UNWILLINGNESS TO CORRECT THE MISTAKES SHE DID ON THE INVOICE SHE CREATED.

MY GRAN PASSED ON 2WEEKS AGO. AS EVERYONE KNOWS THAT RESPONSIBILITIES AND TASKS ARE SHARED AT A FUNERAL ESPECIALLY IN THE BLACK COMMUNITY AS THERE'S QUITE A LOT TO DO.

THE PEOPLE WHO WERE HANDLING THE BURIAL SIDE OF THINGS(MY UNCLES) WHERE AAKED BY MASEGO WHEN THEY WENT TO REPORT IF MY GRAN HAD ANY OTHER POLICIES UNDER HER NAME NOT THAT SHE (MY GRAN) IS LISTED ON.... THE ANSWER WAS NO.

AN INVOICE WAS CREATED.

I CAME BACK TO DOVES TO INFORM THEM THAT MY GRAN IS LISTED (SHE IS NOT THE PRINCIPAL MEMBER ON ANOTHER POLICY THAT I NEED TO CLAIM ON. THEREFORE IT MEANS HER INITIAL INVOICE IS INCORRECT.

MASEGO MOLEFE THEN SAYS THAT SHE HAS ALREADY DONE THE INVOICE. JUST LIKE THAT! SHE CAME ACROSS VERY INSENSITIVE AND UNPROFESSIONAL. YOU CAN'T JUST TELL A CLIENT WHO HAS JUST GON THROUGH A LOSS THAT IT'S DONE AND THERE'S "NOTHING" THEY CAN DO....

I CALLED BACK TODAY A WEEK LATER AND EXPLAINED TO MASEGO WHY I NEEDED THE INVOICE TO BE CORRECTED. SHE ACKNOWLEDGED THAT YES THERE WAS A MISTAKE AND EXPLAINED HOW ITS POSSIBLE TO BE RECTIFIED. SHE TOLD ME THAT SHE WOULD SPEAK TO HER MANAGER RO GIVE HIM PERMISSION TO REDO TYE INVOICES. THE SAME INVOICE THAT SHE DIDN'T WANT TO DO ANYTHING WITH LAST WEEK COULD ALL OF A SUDDEN BE CORRECTED. SHE RANG A COUPLE MINUTES LATER AND SAID HOW THEY CAN'T DO ANYTHING ABOUT IT.

HOW CAN'T YOU DO ANYTHING ABOUT MISTAKE THAT YOU A DOVES EMPLOYEE DID?

SHE THEN TURNED THE ENTIRE SITUATION AND MADE IT ABOUT HER. SHE PERSONALISED THE MATTER FAILING TO RECOGNIZE HOW FRUSTRATING THIS MAKING ME.

I STRONGLY SUGGEST THAT YOU TAKE YOUR EMPLOYEES FOR PROPER TRAINING OTHERWISE YOU WON'T MAKE IT IN THE MARKET NOW. YOUR LACK OF FLEXIBILITY AND TREATING CASES THE SAME WILL COST YOU BIG TIME IN THE FUTURE.

RETROUCIOUS SERVICES. ********* AND ABSOLUTELY RIDICULOUS SERVICE. NO EMPATHY WHAT SO EVER! I WOULD NEVER RECOMMEND DOVES TO ANYONE!!! I FACT WHOEVER HAS A POLICY WITH DOVES SWITCH WITH IMMIDIATE EFFECT!