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I am so disappointed at the services doves gave my younger sister. I believe when we take out funeral insurance we want to have peace of mind, so what happens when the same funeral service you pay for takes away that peace in your trying times. my younger sister's husband passed on 8 September 2019. when she called to claim she was told that there are no details for the spouse on the system , i.e. the spouse was not captured and the marital status was not changed. I took all the documents that proofed that the changes was submitted in January 2019. firstly is the stress she was put through thinking that the claim wont be paid. secondly is the emotional stress she went through on Thursday when she went to pay the last respect to her husband. she was told that there are still outstanding documents she needs to submit, why was she not told that the first time she submitted a claim? thirdly she added on the package she was covered on because she wanted a decent casket for her husband, she told the admin lady in Thabazimbi tha she do not want the demo casket that was displayed in the parlor, she was assured by the lady that she will receive a brand new casket that will come from Rustenburg office. to our surprise the casket that carried the body was not new, we could not use the handles to carry the corpse, people struggled to carry the copse from the service to the he**** because of that . we cannot pay the huge amount we paid for us to get a second hand thing, we need Doves to refund us the money we paid for a new coffin. and the emotional stress my sister was under because of all this . I am willing to take this further if I receive no response from Doves