Hi, I would like to ...

Hi, I would like to point out my deepest dissapointment with Doves funeral policy, we are living in hard times of Covid and our loved ones are given a specific time to be buried during these times, yet Doves does not work or process payments on weekends, what are we supposed to do when our claims should be delayed because their finance department does not work on weekends, i work in payroll and at work almost all my employees who joined Doves via their union are cancelling their policies now I understand why, with Doves you have to deal with the pain of losing your loved one and also deal with the pain of how are going to bury them because your funeral policy will take 4 days to pay out your claim this is really ridiculous and very painful and Doves just doesnt care, why would they close their finance offices on weekends, DO WE CHOOSE WHEN OUR LOVED ONES SHOULD DIE TO ACCOMODATE THEM,WE DO NOT CHOOSE THE DAY AND TIME FOR DEATHS TO HAPPEN, THEY SHOULD START THINKING THIS THROUGH AND THINK ABOUT THEIR CLIENTS, DOVES SHOULD START CARING FOR THEIR CLIENTS, THE BUSINESS THEY CHOSE SHOULD BE AVAILABLE TO ASSIST PEOPLE ALL DAY EVERYDAY ESPECIALLY IN THESE TIMES WE ARE LIVING IN.