FUNERAL COVER POLICY NOT PAID

MY HUSBAND SUBMITTED A CLAIM ON THE 04TH MAY 2020 UP UNTILL TODAY THE CLAIM HASNT BEEN PAID , THERE IS NO DIRECT ANSWER THAT WE ARE GETTING SOMEONE IS ALWAYS WATING FOR SOMEONE TO DO SOMETHING OF WHICH WE ARE NOT SURE WHO IS NOT DOING THEIR WORK

FUNERAL COVER IS MEANT TO HELP US TO BURY OUR LOVED ONE BUT AT THIS CASE FOR THEM IS A GAME TO COLLECT MONEY AND NOT PAY THEIR CLIENT WHEN THEY NEED HELP

HE JOINED THE POLICY LAST YEAR AROUND JULY 2019 AND HIS DOCUMENT WERE NOT LOADED ON THE SYSYTEM BUT THE PREMIUMS WERE DEDUCTED ON THE MONTHLY BASIS

PLEASE HELP

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