Doves showed my grieving family no compassion

Doves showed my grieving family no compassion — only pressure for money

I am deeply disappointed and disgusted by the way Doves has treated my family after the passing of my mother on 23 June 2026.

Only around six hours after my mother passed away, a lady from Doves contacted my father and immediately started demanding money. At a time when we were in shock and trying to process our loss, there was absolutely no compassion — only pressure for payment.

Since then, I have tried repeatedly to contact Doves and escalate the matter, but I have received no support from management. The only person who keeps contacting my father is the same lady, and all she seems to care about is getting money. The problem is that the amount being demanded is disputed and not money we believe we owe.

To make matters worse, appointments are made and then not kept, and instead of proper communication or service, invoices are simply sent over WhatsApp. This same lady has even sent voice notes saying she does not care that we are grieving, that fuel is expensive, and that she wants her money. That level of insensitivity from a funeral company is disgraceful.

A company like Doves should understand that they deal with families during some of the worst moments of their lives. Instead of support, dignity, and compassion, my family has been made to feel harassed, ignored, and disrespected.

From our experience, Doves only seems interested in contacting clients when money is involved. When you need help, accountability, or management support, there is silence.

I would strongly urge Doves management to investigate this matter properly, address the conduct of the staff member involved, and explain why a grieving family has been treated with such a shocking lack of humanity.