Doves really bad experience

Doves was chosen as our service provider for the recent passing of my beloved mother.

I was appalled at the absolute terrible service and lack of support during this whole process.

My mother passed on the 10/10/2018 and her body was moved to Observatory. The following we were told to go to Doves in Bellville where all the arrangements will be dealt with. Huge was my surprise when some forms was passed over the table to us and was bluntly just told to fill it in. There was absolutely no sympathy or anything from the lady that was supposed to help us during this terrible time. (Leverne)

We also asked whether the money from the two policies would be enough, and the lady assured us it would be more than enough and we would even receive some monies back. After everything was done we were then told that it worked out to the exact last sent – how convenient!

On the 21st my sister received a message that the body would be cremated that day. Accordingly we arranged a service for the 25th as naturally the remains would then be available. On the 25th however it was still not available and we later found out that the body was only cremated on the 25th.

On the 02nd of November I travelled to Doves Bellville from Vredenburg where I reside to collect the death certificate as well as the remains. I was given a cardboard box with the remains and I protested heavily as that was not what we have asked for. Later the remains was transfer to a wooden box as initially requested. The death certificate was also wrong as it still stated that my late mother was still married although she was divorced many years ago. I was blatantly told to go to Home Affairs and fix it myself. I refused and left the certificate there. This service is totally appalling.

I have never being offered an excuse for the treatment or all the mistakes and if that is the dignity that Doves offer, I will go out of my way to tell as many people as I know about this pathetic service and even write a letter to the Sunday paper.

When I opened the box upon arriving home, I was very surprised to find *****s and nails with the remains of my late mother. Disgusting to say the least. During the first meeting we were told that on the top of the box would be a little brass plaque with my mother’s name etc. on it, but even that was not there.

How do you explain behaviour like this???