Doves Funerals Insurance

I took out a policy with Doves in 2010. My husband passed away two weeks ago. When I phoned them for the claim form the consultant sent me a form from 3sixtylife and told me they were the administrators. I completed the form and emailed it to 3sixtylife. A week later I received an email from 3sixtylife saying that they were no longer the administrators and I must phone Ness Consulting. At 08:25 when I phoned Ness Consulting, their automatic answering service said their hours of work are 08:00 to 17:00, yet no-one answered at 08:25. I could not leave a message because their mailbox was full. When I phoned Doves to complain about their service they could not answer as to why the consultant sent the wrong information. I asked for the manager and was told that she (Karabo) was in a meeting. She has yet to phone me back. I guess she has been in a meeting all morning. I asked for the CEO's details and all I was given is that the CEO is 'Minky' and that they are not allowed to give phone numbers out. When you try and submit a complaint on their website, nothing happens when you click on 'submit'. It's the old saying - you can't complain about the service because there is no service.