Doves Funeral Service and 3Sixthlife

I am a member of Doves funeral service since 2014. I experienced challenges when I was submitting my claim. my claim was submitted on the 24 November 2023 at Doves funeral Office Bellville. All supporting documents were attached and i was told to wait 48 hours.

On the 29 Nov 2023 i was contacted by Doves receptionist Bellville and informed me that i must submit my claim directly to Claim department. I re -submitted my claim with supporting documents and i waited.

Their correspondence was that they received the claim. On the 07 November 2023 i was told to submit a signed claim form in order for claim to be successful. I was confused because i signed the form at Doves dated 24 Nov 2023. When you calling it takes to 20 min with no response and suddenly no agent to assist you now you have to redial.

I had to revisit Doves to be assisted and i was told that they are blocked to assist clients. This is the situation that i am facing looks like Doves has no access to assist its clients they depend to their underwite 3Sixtylife whom they have no access to commucate on behalf of clients. The whole cost me because i have been sent back and forth with success.