DOVES FUNERAL POLICY AND 3SIXTY LIFE ****MERS

3SIXTY LIFE AND DOVES FUNERAL PLAN ****MERS COMPLAINT - DOVES FUNERAL POLICY - CGP BEZUIDENHOUT My Step Dad asked me to find out the cover amount for this Funeral Policy he has. 1) I phoned Doves and they told me that 3Sixty Life is the Underwriter of policy (previously it was HTG Life )All monthly payments were done at Doves but from December 2023 was informed to pay at Pep. 2) I contacted 3Sixty Life and they forwarded me the Policy Certificate 3) The Certificate indicate Commencement date is 01/08/2006 - Should be 01/03/2005 as per Doves Burial Plan. 4) The Cover Amount states R7,384-00, I did a reconciliation on all receipts paid. The amount paid exceeds the cover amount and they still expecting him to carry on paying monthly, 5) I phoned 3Sixty Life queried the Cover amount as he has paid far more than this cover amount paid to date. I asked for a recon - dates and amounts they received. No reply. I was told he has to pay monthly till date of death and the policy will only pay out the cover amount. They asked me to send an email which i did and received no reply. I phoned them again and was told they will reply within 7 days. I received no feedback to date.

I phoned Doves Germiston and they could not really give proper answers on this. I just find it strange that no system is in place at Doves as all payments was done at Doves. There was also 1 payment done at Doves Germiston where no receipt was given - only payment written in funeral booklet, not like all other payments with receipts. We received a letter DHG Financial Service, stating that 3Sixty Life is no more their underwriter as they are under curator ship and it will effect the policy if not transfered to African Unity Life Underwriter and we must pay the monthly payment to Doves at Pep Stores. I phoned Doves this morning and was told that 3Sixty Life is still their underwriter

We would prefer to transfer this policy to another company but was told he can not do this as he will loose all monies paid.

I see this company Doves Funeral Plan and 3Sixty Life ****ming all old age people. Give them a policy with low cover amount and let them pay far more than cover amount.