NM
Nomsa M
1 reviews | Active since Jun 2012
21 Feb 2019, 10:56
doves funeral insurance is insensitive to the lost of my loved one
I took out the Doves insurance in 2016 and I have been paying the monthly premium consistently every month. I sent a claim on the 19/2/2019 for the deceased and I received a ticket number ZEM-199904 and when I phoned today I spoke to Olga and Hlalefang and told me that they cannot open the ticket and I should start the process from the beginning , which I did and got another ticket number XAE-520197 and Hlalefang told me that I have to wait another 48 hours before I can receive feedback regarding my claim. During the time when I need the funeral insurance more and Doves is not helping me to arrange the burial, instead I am being frustrated more.
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Replies (2)
Doves Funerals and Insurance's replyOfficial
21 Feb 2019, 12:14Hi Nomsa,
We would like to apologise for the terrible experience you had with us. We value your feedback and we will ensure that we investigate the above mentioned matter and revert back to you.
Doves will be in touch with you as soon as possible.
The Doves Team.
We would like to apologise for the terrible experience you had with us. We value your feedback and we will ensure that we investigate the above mentioned matter and revert back to you.
Doves will be in touch with you as soon as possible.
The Doves Team.
Doves Funerals and Insurance's reply21 Feb 2019, 12:14
Official
Hi Nomsa,
We would like to apologise for the terrible experience you had with us. We value your feedback and we will ensure that we investigate the above mentioned matter and revert back to you.
Doves will be in touch with you as soon as possible.
The Doves Team.
We would like to apologise for the terrible experience you had with us. We value your feedback and we will ensure that we investigate the above mentioned matter and revert back to you.
Doves will be in touch with you as soon as possible.
The Doves Team.
NM
Nomsa M's updateReviewer Update
06 Mar 2019, 11:23Since the claim on the 19/1/2019 and the complaint on Hello Peter. I received an email to supply the "correct" information and I did, to date I am still waiting for Doves to process my claim. I just phoned the call centre for a follow up and I spoke to Shonice now, I am already irritated, disappointed and annoyed and she made things worse with the rude attitude and refusing to help because according to her she cannot find my policy information on Doves system
NM
Nomsa M's update06 Mar 2019, 11:23
Reviewer Update
Since the claim on the 19/1/2019 and the complaint on Hello Peter. I received an email to supply the "correct" information and I did, to date I am still waiting for Doves to process my claim. I just phoned the call centre for a follow up and I spoke to Shonice now, I am already irritated, disappointed and annoyed and she made things worse with the rude attitude and refusing to help because according to her she cannot find my policy information on Doves system