DOVES DOESN'T CARE FOR ITS CUSTOMERS THEY JUST WANT YOUR MONEY

Please be aware when dealing with Doves. My mother had cover on my grandmother who passed away in 2018 however to this day Doves is still charging her for that policy. Doves has confirmed that the policy was cancelled so right now that means that they are *****ing from their customer because they say that they won't refund her for the premiums paid since 2018 when the policy was cancelled to date. I have had to intervene because my poor mother had to keep going to their offices in Durban to try and get help but they just kept sending her from pillar to post. Over the past week I have had to follow-up with them on the progress of my query but no one has come back to me with any feedback, which leads me to believe that they don't care for the case. Doves, you have disappointed us as a family, you are supposed to make the process of losing a loved one easier but we are faced with having to relive the trauma of losing our family member just because no one wants to do their jobs properly at your offices.