Doves 4 Ways Memorial Park

My husband passed away on the 12 June 2018. Passed away in hospital. I completed the relevant form at the hospital to go with the body, finger prints (form needed to death certificate). Saw and arranged and paid for him to be cremated at the private crematorium in Krugersdorp (paid extra for this) and to be informed of the date and time. That was the 14 June 2018, still waiting. Phoned today 25 June 2018 body still not cremated will now be cremated on the 28 June 2018. The body would still be lying there if I did not follow up. This is Doves 4 Ways Memorial Park.