Dove Funeral Simply Don't Care Attitude

It is very unfortunate how Dove Funerals is treating their policy holders in these times of desperate need. I am a Dove Funerals Policy holder now for 7 years CLAIM FREE and all I wanted is to downgrade my policy because I lost my job 3 years ago. It has been v difficult to maintain a R600 monthly premium being unemployed and I feel Dove and 3sixty simply don't care. I spoke to various people including David Mahlaola (3sixty) who promised to speak to his manager and revert back to me but again he left me hanging to dry, I feel Dove Funerals doesn't treat their clients with dignity as they are taking advantage of my mishaps and abusing me because they are thriving on my plight and simply don't care about their customers!