Dove Funeral Services NEVER

It's sad that when you are in that part of your life that you have lost someone you love and you have to struggle with a funeral organization, my dad passed on 02.04.2021, due to Covid and never have I ever had such a struggle, he were on holiday in Bloemfontein but lived in Cape Town, since I first phone them it was a struggle, first to get him cremated then to get his ashes send to us in CT, now they've asked my account details because there is an amount of R3 132.00 that need to be refunded to myself, this is now over a month ago that they requested the details, I've followed up with numerous e-mails and phone calls to Chanel Fouche of the Bloemfontein branch, no feedback, no money and no call backs? Realy do not take out your funeral policy with Dove your loved ones will have a struggle to just give you a decent funeral that you've paid for.