Dove funeral is using death to ***** from poor people

Our recent experience with dove tops allnthe other poor service we have received. My uncle passed recently who was unemployed and asked my dad tobtake a policy for him if he would pass away we can have a funeral dor him. When we went to claim this policy Dove tells us my uncle is not on the system yet we have been paying for him. On our contract his name is on there we showed this to dove but they insist he is not on the system therefore cannot pay out the policy. So now we have to do the funeral out of our pockets.

2020 my father's step mom passed, the story was that she was not covered. This was weired as the policy was 7 months old. And they cover from 6 months. So after they investigated they said we changed the policy but we said we didn't we just changed beneficiary, what we discovered was when that was done Doves closed the original policy number and created a new one on the system. So when we disputed this, and showed them the policy books and that it wasn't our fault for their wrong administration they just refused. So again no pay out.

This policy is for 10 people. We have 6 people on paying the premium for 10 people and Dove says you can't add anymore people you must just pay the amount.

We asked them to provide a letter to state this policy is up to date so we can rather move to another company, they are refusing to do this and says they do not do such.

Please we need help. What can we do. We pay R400 amouth for nothing. No service.