Disgusting and unprofessional service

<p>My name is katlego Raletebele a parent to the late nkosana mabasa. My son was buried on the 30th of November 2016 by doves. All arrangements were made at the Evaton branch with the help of Lerato from day one. I made payments to prepare for the funeral on time but to our surprise the coffin had scratches and on the side it was broken. Wreaths that I had ordered were only delivered during the service after making a call to complain. Not only was that disappointing enough but when we got to the cemetery there was no tent and they had put only 5 chairs for the family to sit on. None of what I paid for was offered. I phoned to complain and the blame was shifted from one person to another. Lerato referred me to Bellina who is his senior, Bellinah who was outrageously rude said there's nothing she can do because her senior's child was in ICU in hospital she's doing me a favour by responding to my complaint. She said she will call me back till this day I await her call! Back to Lerato who now says he's on leave and left someone in charge and he gave me Kobus 's number whom I spoke to and Moipone. They tell me that doves finance department cannot refund me because there's only one person who authorizes and she's on leave. Her name is Nicolette Berger. This issue is now a month and I have not had any constructive feedback. I'm told to wait until the 9th of January because even if I complain nothing will be done, how shocking is this response!I'm beyond shocked and disappointed by the service I have received at doves. This means if Nicollette is on leave every customer or client must not be helped? I regret the day I took a policy with doves. I want my money paid back ASAP and not on the 9th.</p>