Disappointed

I submitted a claim and doves didn’t provide me with any feedback whatsoever, up to this far I’m told the claim is with the committee just because I had called to follow up. They have not paid and I’m told they do not know how long it will take for the claims committee to complete whatever they are doing. I’m soo disappointed shame. I borrowed money from someone hoping they will pay then I give the person from whom I borrowed 😥😥💔💔