Day light robery and Avbob is way better than compared to service delivery

My Uncle passed away 25 March 2023, Buried on the 26 March 2023. Submitted my claim on the 14 April 2023.

Ticket ID: JKS-134413 Department: 3SixtyLife - Complaints - Client Priority: Medium Status: On Hold

Was disappointed when getting rejection letter from Dove stipulating that i am one month short on my policy, logged a case with their complaint department and on the 18 April 2023, recieved a email saying that my matter have been taken into consideration and within 14 day the matter will be resolved.

The reason why i am short by a month is due to the fact that the debit was not done on the agreed date, and up until today i have not been able to recover and make payment on all the expensed i had to carry ensuring the dignified burial of my late Uncle.

I demand was is due to me. This is unnecessary stress created by people who promise peace of mind to their consumers at the time of death.