Customer service appalling!!!

On Wednesday 10th September on behalf of my husband about the services of Doves. I receive a generic reply of when Doves can contact me, which I sent a private reply of who to contact and number. As of today my Husband is still waiting. I have copied the original and 2nd post for your perusal. "My father-in-law passed away last November, and we engaged your services for his funeral. We are extremely frustrated and exhausted from attempting to resolve his estate matters. A few weeks ago, we were informed that Doves had made an error on the death certificate, listing him as married instead of widowed. We have made several attempts to contact you without success. Eventually, a gentleman reached out to my husband, stating that this could be rectified for an exorbitant fee! This is absurd, as the error was made by your team, not us. Since then, my husband has not received any communication from his customer care consultant or from Doves, for that matter." Please contact me directly on number given, as my wife is unavailable Thank you.