Complaint about Dove funeral their services is very bad

Hi my husband passed away June 2020 on the 4th July we had funeral. I paid extra and there was a refund of R,1800 that I was suppose I'm getting.I sent all the documents to the manager Nico at Belleville branch and we have been calling him for follow up but till today nothing was done NO refund. 2nd Complaint the day of the funeral it was a disaster the Body corpse was suppose to be at my place by between 7am to 8 am but arrived at 10 am.....The driver was alone mind you it was a Covid 19 funeral the driver had nothing NO PPE's only the coffin. The process of the covid was not followed it was a disaster......we had to hire the local undertaker to help with PPEs , equipment at the graveyard which cost us R5400. Please intervene to the a above situation i want Dove to pay all the monies that she owes me!