Bad Service/Unpaid claim/Incurrate debit orders

Good day

Trust this email finds you well.

I wish to complaint with regards to the service I am getting from Doves which is rather disappointing. .

On the 6th of January 2020 I made a call to Doves and spoke to one of your consultants Tshonelo molemoeng querying the policy as I wanted to submit a claim. He informed me the policy lapsed due to various reason which himself couldn’t explain. He advised me to make one payment of R280 which I did and the policy will be re-instated without a waiting a period “ listen to the call”. He also requested bank statements from me which I did forward to him, and nothing happened after that.

I also queried the fact that why was I not informed that the policy lapsed as according to my bank statement which was emailed to Tshonelo who confirmed only one premium was missing and advised I should make the payment which I did.

I have been making several phone calls and emails to no avail, requesting Tshonelo to get me his manager to call me , that never transpired . he kept of feeding and misleading and lying to me that he isgoin to sort out this policy till this am I call and spoke to Nkosi I am advised the policy is still lapsed.

I am going to refer the matter to the Financial service Board for assistance, because these funeral service providers its easy for you to take money from their clients accounts and when its time to pay , it’s a hassle .

I have proof of emails from your Tshonelo. I even went to Doves branch office Gugulethu and I also received bad service from your service consultants.

If I don’t get call from someone superior , I will refer this matter also on all social media pllatforms.