Bad service

I guess its true when they say its all about business to you guys..

I have joined doves in 2015,not even once had i missed my payment,i havent claimed in 4years..yet today i ask a simple thing and i am told that system doesnt allow based on policy amendment,1 when policies where changed communication was not sent to me as client

I want to add my husband and my newborn baby,i can not add them because i dont have space on my policy..ok that part i do understand so because i dont have space i would rather remove people and cover my husband and child,oh i am not allowed to do that system doesnt allow..system doesnt allow based on what..team leader also doesnt know,he knows that it was changed but doesnt know why it was changed..

People names on my policies are spelled incorrect and i asked to change them last week,still they havent changed

Why is it that when you guys debit our accounts is not a struggle but when things must be chamged a client is sent from pillar to post

Doves i thot you cared about people..but clearly for you guys is about making money because the solution that was given was that i can add another policy or convert my policy..imagen during this tough times you expect someone to have money to add a policy just to cover their own flash and blood

I dont know why i have trusted you guys for so long...i would understand if you where saying if i replace a person waiting period applies for them..but you guys saying i cannot replace,remove people from my policy that frustrate me because it doesnt make sense

Reference number Tlhalefangmodise172020 12:32