BAD SERVICE

BAD SERVICE I have a funeral policy with Doves/Union life/3sixtylife insurance from 04/05/2018 and I paid my R335 monthly premium at Shoprite since they advice me to do so.My policy number is ***.I never miss any payment since 2018 until.now. My last payment was on 27 August 2021.

On the 27th September 2021 I decided to pay at Observatory branch since they move closer to my workplace but they said they cannot take my premium because my policy lapsed on 2020 .I was very shocked and angry because I paid each and every month .They said my premium increased by R34 but I never get any call or sms or email from them to update me about that. It is not my fault at all, they failed me. The last communication with them is from 2019. I tried to call several times and email to them but no response at all. Why they took my money every month if the policy is lapsed? The system supposed to decline. I went to the branch several times they also tried to email their head office but they said I must open new policy. I need all my money back because I never claim all these years I just pay each and every month and I've got proof. Please help me.I don't want anything from them now I can see now they were ******** people. I want all my premiums back.