Bad Service

When i first joined the funeral cover i was a bit skeptical when my boss recruited us to join Doves under Kedibone, that was 2017, since then i have been active member and paying my premiums with no interruptions. When i now need Doves to assist with funeral insurance cover, it is a struggle and they are no way to be found.

My uncle past away on the 02 Sept, and i made them aware and also sent them all the documents needed with no response, i called their call center number every day to check how far was the claim and to get updates, but no one seemed to know, as they kept on asking me to resend the documents, i got the ticked number after calling and sending them emails but still my claim was not registered.

When I ask why? They said they have not yet received all the documents, i spoke to few agents via email and calling them with no luck, Agent Hlalefang tried assisting me and calming me down but still nothing was done till to date, his service was acceptable. The funeral is this coming Saturday but Doves has not yet made any communication with regards to the claim. The service received is very bad but when it comes to debiting premiums they are very quick to debit, even when you have missed a premium for 2018, they will still call you in 2020 for you to pay the amount.

They always say the claim takes 48hours to be resolved but it seems mine its gonna take forever, May i kindly receive an update on my claim

I'm really disappointed and i would really not recommend any one to join Doves funeral cover based on the experience and bad service i have received.