Bad service

This is a complain about premiums not debited on month of July and August 2020. To my understanding July was not debited that I was aware of and to my thinking It could be payment relief to covid. August was supposed to be debited and no debit went through for that matter the debit order passed September 2020 and October 2020.

My frustations are I have arranged for debit order for my method of payment and DOVES is liable to debit on the 20th of every month, further-more the company did not communicate with me about falling behind but had the audacity to reinstate my policy without my knowledge and the month of reinstatement is September. Yesterday I had to go to Mabopane to log a claim for undertaker and was told that I am on reinstatement. Why was not debit order processed for July and August as normal but being processed on September month?

Please resolved this as my uncle must be laid on Sunday as he was very ill.

I am frustrated to the core.