Bad service

Since the claim on the 19/1/2019 and the complaint on Hello Peter. I received an email to supply the "correct" information and I did, to date I am still waiting for Doves to process my claim. I just phoned the call centre for a follow up and I spoke to Shonice now, I am already irritated, disappointed and annoyed and she made things worse with the rude attitude and refusing to help because according to her she cannot find my policy information on Doves system