BAD SERVICE

So my Father passed on, on the 23 August 2021. That is two days ago. It was not a lekker experience as this happen at home and only my mother brothers and myself was here. With all the pain we taught okay we are fine. My mother have a policy with doves for almost 30 years now so we need not have to worry - OR SO WE TAUGHT. Past for I contacted DOVE to inform them that my father has passed on and that they need to come and retrieve the body and what our next move should be. Call center advised and explain me all the step and told me that a driver will be contacting me within 30 min. Well the driver did contact me to get my address. He was a bit surprise and in his words " HOE DE *** KAN HULLE HOM BEL" as he is the furthest - keeping in mind my father is still in the house. I told him that i do not know and what am I to do now. he told me that he would get somebody nearer to me. He also asked me if this is not possible if we would consider making use of a funeral home that is nearer. I rep**** no as my mother in law died earlier this year and service at SAVV was bad. Past six i try calling him again as i did not hear from them again. He told me that he got hold of someone and would call him immediately to contact me.18H55 I called again to see what was going on. The call was cancelled. Past seven i received a call. The person started with ' sir do you now how expensive this will be for you and and and. At this stage I was mad. My mother paid this policy always on time. II called you 3 hours ago and still you have not left. How the hell is this service and in this time. You were suppose to have peace of mind when this day come, but all it seemed to be is problem after problem after problem. Are you not suppose to be their for families in their time of need. are you not suppose to take this burden of our solders. So you are sowing the the humanity Dove previously had are gone. I also see you have abandoned your facebook as you are a disappointment to more families who believed you will be there in this pain full time. If you have the guts you can contact me at ***, but i do not think this will happen.

I think we should start to asked for an investigation to your funeral home especially in this covid time as you mos now have become millionaires because of our grief.