Wayne Lambert From Dover Parts

Wayne Lambert thinks when speaking to clients he is talking to his garden boy or his wife. Wayne Lambert is the most impolite bad-mannered and RUDEST white grumpy old man that is in the front line of this business and will cost this company dearly. On January 17th, 2022 I visited Dover Parts situated at 26 Loveday Street, Selby JHB to purchase a low pressure Fuel/Diesel pump for my Land Rover Discovery 4. As we were sitting and waiting to be served I notice the lack of customer service coupled with that and the manner in which clients are been spoken to with such at most disrespect that I was just in ore to be seeing this especially in today’s business climate and was left speechless. I ignored it and was finally help by a gentleman by the name of Elton and went on with my business for what I was there for and that was to purchase the low pressure Fuel/Diesel pump for my Land Rover Discovery 4. After purchasing the part from DOVER Parts arriving home about an hour later and assuming that everything would be okay as Dover sell’s Land Rover parts. A few minutes later after the Land Rover technician fitting the pump inside the tank he then went on and re-assembled everything thinking that all is well as we replaced the faulty part with a VDO part sold by Dover parts. After installation of the pump and re-assembling everything we went ahead to try and start the car but to no avail and the car would not start. We then check everything not know at the time that the pump was FAULTY. We then check the pump and low and behold the pump was not turning on. We then removed the pump and returned to Dover Parts in less than 24hours on January 18th, 2022 only to be greeted with the same disrespect we encountered the previous day. We returned a brand new part that was supp**** by Dover Parts that was faulty and to get a working pump. The grumpy old man Wayne Lambert was so rude and talking down on me that I had to return what I was getting when demanding for a working pump that was not going to be send in for repairs. Long story short, there is so much more that happened within that short space of time that I can write a book on the level of treatment and customer service we received from Dover Parts more in particular from that grumpy rude old man Wayne Lambert. I will make it my means to let the public know about the level of customer service and the level of customer treatment that awaits them when doing business with DOVER PARTS.