Jacobs Douwe Egberts

On the 27th April 2022i had got in contact with Jacobs Douwe Egberts complaining of the poor quality of Coffee that I had purchased with black particles floating in the coffee. 28 April they sent an email requesting to view the pictures and packaging details . 29 April I had fulfilled all the requests and sent through all relevant information. Until date today being the 20 May 2022 I have received a single response from them . How *********** can they ever be? Is this how someone is supposed to get their attention about their products by bringing it to Hello Peter. Or am I just a drop in the ocean and they just dnt care about how and what poor manufacturing they produce...