In desperate need of Training it seems

I normally love staying at this hotel and have only given them rave revues in the past - have stayed 4 times since January 2015.<br> Lately upon check in I get wrong info/room type. When I make my reservation I stipulate, Mountain view room please and reiterate this verbally on check in only to go to a room with a brick building being my only view, so stomp back to reception to say, WRONG, and to be given another room or two - clearly they do not know their floor/room layouts - this is a training issue.<br> On this particular stay, I spoke to a male Receptionist on duty to reconfirm the free shuttle to the Waterfront times, and was told, 09h00, 11h00, 15h00 - next morning get ready and wait outside for 11h00 shuttle, no bus - phone the hotel, no there is no shuttle at 11h00 its now 12h00 !!! Fumes coming out of my ears I was so angry<br> Correct information is all that a customer wants and this comes with communication and training to staff