NO REFUND EVEN THOU THE SERVICES WHERE NOT USED!

I JOINED THE DOUBLE DEAL LAST YEAR AND I DIDN'T USE IT NOT EVEN ONCE_I WAS SHOCKED TO FIND OUT THAT I WONT BE GETTING THE MONEY FOR MY INSTALLMENTS BACK EVEN THOU I HAVEN'T USED THE SERVICES_ITS UPSETTING REALLY BECAUSE THAT R99 WAS PAID BY ME BECAUSE I THOUGHT I WOULD USE THE SERVICE SO HOW IS IT THAT I DON'T GET A REFUND FOR MY MONEY THAT I PAID AND DIDN'T USE_I JUST WANT MY REFUND FOR ALL THE INSTALLMENTS I PAID THAT IS A LOT OF MONEY!