1 reviews | Active since Aug 2016

02 Aug 2016, 01:37

dishonest people

<p>I have been a member of Double Deal for over 2 years having been signed up by The Unlimited team. I have recently emigrated and have requested 3 times for my subscription to be cancelled. They constantly ignore my requests. I would love for this to be rectified.</p> <p> </p> <p>Disgruntled</p> <p>DDL 081101</p>

0
Replies (2)
Double Deal
Double Deal's reply02 Aug 2016, 06:13
Official

Thank you for bringing this to our attention. Sometimes, the naked truth is never easy to hear, but it’s something we never shy away from. After all, it gives us an opportunity to make things right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.

Take care, The Unlimited

Double Deal
Double Deal's reply02 Aug 2016, 12:22
Official

Once, twice, three times… try as we may, we just could not get hold of you. We’d appreciate a chat with you, so that it can help us improve. Our investigation confirms that we have previously received a mail from you requesting us to update your email address. We’re sorry to see you go. Your policy has been cancelled. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited