Worst service in furniture retail - will never recommend to anyone.

I am very disappointed with Double Click in Centurion, When I ordered my couch from Double Click, we paid the same day. When time came for it to be delivered to the house, the delivery guy notified us of a delivery fee of R400.00 which we were never told about at the time of purchase, the invoice I have does also not reflect a delivery fee. When we met at the store to pay the couch, WE WERE NOT TOLD ABOUT ANY DELIVERY FEE. Had Elvis at the store notified us of a delivery fee when we paid we would have paid it along with the couch. The couch was delivered after 14 days, there was ample time for Double Click to confirm if they had made a mistake - Double Click had AMPLE opportunities to let us know there was a delivery fee, not suddenly after delivery.

Why does it take an outsourced delivery company to tell us that there is a delivery fee when it was Double Click's responsibility to ensure when the customer PURCHASED the item that there was a delivery fee noted on the invoice, you cannot come after the fact and harass us to pay a delivery fee when you never stated it to start off with.

When I am paying for something - I expect all costs to be disclosed on payment. Not after payment.

We contacted the manager at the Centurion Branch before lockdown to notify her that we were never told of such a fee when we purchased and she was highly rude on the phone, cutting us off and telling us that we will listen to her and rambling on raising her voice at us.

For weeks after that, we have been harassed by the delivery company to pay the delivery fee because Double Click cannot fix their own mistakes.

I refuse to pay if I was not notified of such a fee to start off with. When we paid for the couch we were told that everything was in order before we left the store.

I contacted one of the Double Click offices to discuss this same issue hoping that they would escalate it - but to date since March have had no response back at all, all I have is the delivery guys phoning me to tell me that there is an outstanding account - WHICH I FEEL IS NOT MY PROBLEM AS WE WERE NOT EVER NOTIFIED UNTIL AFTER DELIVERY THAT THERE IS A DELIVERY FEE.

I am disappointed that this is how you treat your customers, that you feel it's OK to speak down to your customers, that you will not be held responsible to fix it and give your customers number to the outsourced delivery company - there is only a sense of Double Click covering their heads, making their problem now ours.

Since lockdown began we have heard nothing, now all of a sudden on Level 3 - I am getting phone calls for the delivery fee again and I am not willing to fix the mistake of Double Click. You should have notified us when we paid, there is no sense of you valuing your customers.

Also, the quality of the couch was not as great as the one on the floor - the stitching and sizes of the pillows are not great, I expected better quality.

Double Click is not a place I would recommend to anyone - I really thought they would be more professional but they have been everything else but professional.

I have tried to escalate this but there is no one willing to come back to me which leaves a VERY sour taste in my mouth.