NB
Nadine B
1 reviews | Active since Jul 2013
21 Jan 2020, 12:50
Randburg - No couch and staff think its amusing
Waiting for delivery of couch that was promised in 10 days but not received. Branch is not helpful, full of excuses and rude. Don't call back and laugh at us when we ask for deposit back.
Helpful (0)
Replies (7)0
Replies (7)
Double click Beds and Furniture Factory Direct's replyOfficial
21 Jan 2020, 12:56Good day, sorry to hear of your bad experience you had at our Randburg store. i would like to try and resolve this issues as quickly as possible. Can you please provide me with the name and surname under which your purchase was made? Regards Dale
Double click Beds and Furniture Factory Direct's reply21 Jan 2020, 12:56
Official
Good day, sorry to hear of your bad experience you had at our Randburg store. i would like to try and resolve this issues as quickly as possible. Can you please provide me with the name and surname under which your purchase was made? Regards Dale
NB
Nadine B's updateReviewer Update
21 Jan 2020, 13:01Hi Dale,
The order is under Nick Bebbington and Nadine Botha.
We placed the order on 29 December and paid R2000 deposit. It was for a U-Shape Loose pillow grey couch. The invoice number is INV10000. We were told the delivery would be 18 Jan and then today and now Thursday. I have a picture of the invoice but unsure on how to send here.
The order is under Nick Bebbington and Nadine Botha.
We placed the order on 29 December and paid R2000 deposit. It was for a U-Shape Loose pillow grey couch. The invoice number is INV10000. We were told the delivery would be 18 Jan and then today and now Thursday. I have a picture of the invoice but unsure on how to send here.
NB
Nadine B's update21 Jan 2020, 13:01
Reviewer Update
Hi Dale,
The order is under Nick Bebbington and Nadine Botha.
We placed the order on 29 December and paid R2000 deposit. It was for a U-Shape Loose pillow grey couch. The invoice number is INV10000. We were told the delivery would be 18 Jan and then today and now Thursday. I have a picture of the invoice but unsure on how to send here.
The order is under Nick Bebbington and Nadine Botha.
We placed the order on 29 December and paid R2000 deposit. It was for a U-Shape Loose pillow grey couch. The invoice number is INV10000. We were told the delivery would be 18 Jan and then today and now Thursday. I have a picture of the invoice but unsure on how to send here.
Double click Beds and Furniture Factory Direct's replyOfficial
21 Jan 2020, 13:11Thank you very much for the feedback. Unfortunately we did experience a delay in receiving raw material from our suppliers when we opened in the beginning of January this year. Your suite is being made as we speak and will be delivered to the store by close of business tomorrow 22/01/2020. Dale
Double click Beds and Furniture Factory Direct's reply21 Jan 2020, 13:11
Official
Thank you very much for the feedback. Unfortunately we did experience a delay in receiving raw material from our suppliers when we opened in the beginning of January this year. Your suite is being made as we speak and will be delivered to the store by close of business tomorrow 22/01/2020. Dale
Double click Beds and Furniture Factory Direct's replyOfficial
21 Jan 2020, 13:13Once again I apologize for the lack of communication and inconvenience in this regard.
Double click Beds and Furniture Factory Direct's reply21 Jan 2020, 13:13
Official
Once again I apologize for the lack of communication and inconvenience in this regard.
NB
Nadine B's updateReviewer Update
21 Jan 2020, 13:22Hi Dale,
Thank you, we have had every excuse from the store except for the one you have now provided. The lady that answers the phone (I think it is Monique) is extremely rude and seems to think we have done her a favour by purchasing from the store. Johan is more helpful but got aggressive with my partner on the phone today.
Delivery to the store tomorrow will be fine but if it is not delivered to them tomorrow how do we go about receiving our deposit back?
Thanks
Thank you, we have had every excuse from the store except for the one you have now provided. The lady that answers the phone (I think it is Monique) is extremely rude and seems to think we have done her a favour by purchasing from the store. Johan is more helpful but got aggressive with my partner on the phone today.
Delivery to the store tomorrow will be fine but if it is not delivered to them tomorrow how do we go about receiving our deposit back?
Thanks
NB
Nadine B's update21 Jan 2020, 13:22
Reviewer Update
Hi Dale,
Thank you, we have had every excuse from the store except for the one you have now provided. The lady that answers the phone (I think it is Monique) is extremely rude and seems to think we have done her a favour by purchasing from the store. Johan is more helpful but got aggressive with my partner on the phone today.
Delivery to the store tomorrow will be fine but if it is not delivered to them tomorrow how do we go about receiving our deposit back?
Thanks
Thank you, we have had every excuse from the store except for the one you have now provided. The lady that answers the phone (I think it is Monique) is extremely rude and seems to think we have done her a favour by purchasing from the store. Johan is more helpful but got aggressive with my partner on the phone today.
Delivery to the store tomorrow will be fine but if it is not delivered to them tomorrow how do we go about receiving our deposit back?
Thanks
Double click Beds and Furniture Factory Direct's replyOfficial
21 Jan 2020, 13:25100%. I will make sure it is delivered tomorrow. Thank you very much for your understanding. Thank you Dale
Double click Beds and Furniture Factory Direct's reply21 Jan 2020, 13:25
Official
100%. I will make sure it is delivered tomorrow. Thank you very much for your understanding. Thank you Dale
NB
Nadine B's updateReviewer Update
21 Jan 2020, 13:29Thank you Dale.
NB
Nadine B's update21 Jan 2020, 13:29
Reviewer Update
Thank you Dale.