GW
Gillian W
1 reviews | Active since Jan 2021
17 Jan 2021, 16:26
Poor service
Been a month since I’ve ordered my couch from the Horizon branch, constant follow ups with Anton and every time i call it’s an excuse as to why I haven’t received the couch yet, I am reaching the point of wanting my money back, we were promised 3 weeks and I am no going onto week 5, highly disappointed with this company.
Helpful (0)
Replies (4)0
Replies (4)
Double click Beds and Furniture Factory Direct's replyOfficial
19 Jan 2021, 07:40Good day Gillian, I apologize for the delay with your order. We experienced a whole week of power outages last week at our factory in Benrose. I will investigate how far your order is and revert back to you ASAP. Regards Dale
Double click Beds and Furniture Factory Direct's reply19 Jan 2021, 07:40
Official
Good day Gillian, I apologize for the delay with your order. We experienced a whole week of power outages last week at our factory in Benrose. I will investigate how far your order is and revert back to you ASAP. Regards Dale
GW
Gillian W's updateReviewer Update
19 Jan 2021, 08:05Hi Dale,
I was told when I placed my order that I will receive the couch in the second week of Jan, and nothing happened, when I called Anton and asked he told me he would call the factory and call me back to this date I have not once received a call from him, everyday i have to constantly call to follow up and everyday its a new story and more promises, i was told i would receive my couch last week Friday and nothing has happened, not even a phone to let me know that there is still a delay.
I was told when I placed my order that I will receive the couch in the second week of Jan, and nothing happened, when I called Anton and asked he told me he would call the factory and call me back to this date I have not once received a call from him, everyday i have to constantly call to follow up and everyday its a new story and more promises, i was told i would receive my couch last week Friday and nothing has happened, not even a phone to let me know that there is still a delay.
GW
Gillian W's update19 Jan 2021, 08:05
Reviewer Update
Hi Dale,
I was told when I placed my order that I will receive the couch in the second week of Jan, and nothing happened, when I called Anton and asked he told me he would call the factory and call me back to this date I have not once received a call from him, everyday i have to constantly call to follow up and everyday its a new story and more promises, i was told i would receive my couch last week Friday and nothing has happened, not even a phone to let me know that there is still a delay.
I was told when I placed my order that I will receive the couch in the second week of Jan, and nothing happened, when I called Anton and asked he told me he would call the factory and call me back to this date I have not once received a call from him, everyday i have to constantly call to follow up and everyday its a new story and more promises, i was told i would receive my couch last week Friday and nothing has happened, not even a phone to let me know that there is still a delay.
Double click Beds and Furniture Factory Direct's replyOfficial
19 Jan 2021, 14:09Good day, Gillian, the factory has come back to me and your suite will be ready on Thursday 21/01. They have been struggling to find stock of the black buff material you requested. Regards Dale
Double click Beds and Furniture Factory Direct's reply19 Jan 2021, 14:09
Official
Good day, Gillian, the factory has come back to me and your suite will be ready on Thursday 21/01. They have been struggling to find stock of the black buff material you requested. Regards Dale
GW
Gillian W's updateReviewer Update
19 Jan 2021, 14:14Hi Dale,
Thank you for the feedback, if this was communicated from the start then I would have understood, but there has been ZERO communication from your Horizon Branch which leaves a very bitter taste in a persons mouth. Communication is Key.
Thank you for the feedback, if this was communicated from the start then I would have understood, but there has been ZERO communication from your Horizon Branch which leaves a very bitter taste in a persons mouth. Communication is Key.
GW
Gillian W's update19 Jan 2021, 14:14
Reviewer Update
Hi Dale,
Thank you for the feedback, if this was communicated from the start then I would have understood, but there has been ZERO communication from your Horizon Branch which leaves a very bitter taste in a persons mouth. Communication is Key.
Thank you for the feedback, if this was communicated from the start then I would have understood, but there has been ZERO communication from your Horizon Branch which leaves a very bitter taste in a persons mouth. Communication is Key.