MOST PATHETIC CUSTOMER SERVICE !

I bought a double bed in July 2020 from the then Randburg branch. On 9 December 2021, I noticed that a spring was sticking out on the side of the mattress. I took pictures and sent it to the Northcliff branch manager Musa as requested. On 14 December, I had to send more pictures on his request. I even emailed a complaint on 23 December 2021 as I have not yet received an answer as what will be happening and when. I left my contact details earlier in December for the regional manager Anton to contact me so that I could try and get answers from him. Not a word from him or the lady that deals with complaints. On 05 January 2022, I was told that Anton will be in a meeting with the supplier on Monday 10 January to discuss the issue and I will then get an answer. Today, 12 January, I was told that they are still waiting for the supplier to confirm a date when the mattress will be exchanged. Going now for week 5 to have a faulty mattress exchanged. NO head office contact details on their half functioning website either. BRILLIANT CUSTOMER SERVICE !!!