Lola321

I have made a laybye with double click pta North 07/08/2021 I was advised if I need the goods I need to inform them atleast 2 weeks before now its 3 weeks.....my order is Lola 321 every week I am calling to ask if they are there so that I can pay the outstanding but no one is assisting I have spoken to Jubeida n Vee and nothing Is happening I am wondering if the Laybye really exist or Is just a ****