Zero support sending me in a Spiral of Debt

I am beyond Unhappy and frustrated with the support in am getting from Dotsure. I have a car that had the bumper damaged, a bike rode into me. The one star is for my claim being approved, to be fixed quickly. That is where the compliment ends. I was assigned a Panelbeater to work on my car. I had given it on a monday, the bumper replacement should not have taken more than a week. The unthinkable happened and there was a power failure in the area from Monday afternoon till the Sunday afternoon. They could only work from the next Monday and it is taking over 2 weeks. I Haven't received any feedback/support or anything from my Dotsure Handler. I call in with the number I was given, I never get through. Dotsure phones give like 2 rings and then it diverts to a random person or you can leave a message to be called back. I had left atleast 5 Messages over the days asking for assistance, to date I haven’t received any call back. I know this works because I left message for the Gold club of Dotsure to help book a car hire(I’ll speak more on this later) and was called back in 30 min. The situation had financially hit me hard and I had to take out 3 different loans , Note: Dotsure requires payment of Excess regardless if you are the victim of an accident, some insurance companies don’t do this, 2nd the car hire you get from the gold club is a payment into your account of R4550, seems like a lot until they help you arrange the car hire. Every car hire place requires a deposit, even with gold club discount the deposit(R4200) is as much as the money paid. Then you still need to find money for everyday you need a car. It can be a minimum of R380 a day without windshield and tire damage cover R69 extra a day. So now I had to take out a loan again for that as the R4550 does cover what you need. Then the situation happened were the power was out and my drama got extended. Now I needed more money to keep the hired car for another week. In all this time and struggle Dotsure does not contact me in anyway for support, I don’t know if I’m disliked or being ignored. Unless you have lots of savings available then don’t go for Dotsure, I have comprehensive cover with gold club car hire and I’m being sent into Debt with Zero help and support. It ridiculous that I’m going through this and I’m not the one who caused the damage, I’m at the point I wish my car was in a bigger accident that it got written off, I think I would have saved money then. I’m going into the poor house and someone is laughing at my desperate messages I left at Dotsure.