You pay Dotsure but claim handlers still continue to make mistakes

I had issues with Dotsure from November last year. Claim handlers were making mistakes with my claims. I complained numerous times and thought there would be a change. I was then investigating other insurance companies and then Dotsure gave me a 30% discount a few months before my policy renewal. My premiums now went up by 30% in October this year and they did not want to reduce the % increase. I recently submitted a claim a few days ago and the claim handler made a mistake again. She made a mistake in May this year as well. Dotsure is receiving 30% more on my premiums but the service did not change. You, as a client, have to spend effort to check the work of the Dotsure consultant and also check your pets limits and monitor that its actually correct i.e. that Dotsure is not making a mistake and there are no errors on your policy. You pay Dotsure but you spending time and effort. Very disappointed in Dotsure. Nothing has changed.