AS
Andre S
1 reviews | Active since Jan 2011
02 Apr 2024, 10:04
You get ingnored once you submit a claim.
I submitted a claim, was short paid, asked why and was told it's an existing condition. I advised no it's not. They then advised they will look into it and get back to me. I've now sent several e mails and no reply. Today i called, got put to 4 different agents and the call dropped.
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dotsure.co.za's replyOfficial
02 Apr 2024, 10:06Hi Andre, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply02 Apr 2024, 10:06
Official
Hi Andre, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za