FT
Fidel T

1 reviews | Active since Jun 2016

29 Jul 2019, 14:49

YOU CLAIM YOU LOOSE

If processing a Claim Takes 5 Days for an obvious vehicle emergency that needs to be attended, then this is all I've got to say. Shame on you Dotsure! Just to get an agent to call and send a simple email with your requirements is that tough of a job? DISAPPOINTING! Even when I provided them with 2 phone numbers that never ring, they still leave messages to call back. This means it takes more than a week since I'm yet to get the email and they still have to process my documents. All that just to try and fix my window.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply29 Jul 2019, 14:55
Official
Dear Fidel,

Thank you so much for getting in touch with us and for bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate the matter further.

Thanks,
dotsure.co.za