You can do better - you have really let me down this time

I claimed something on Friday, but no one even emailed back - nothing, I Phoned back on Saturday, and promised to phone back, but no one did. I phoned again today, and promised to phone back one did, I phoned again, and spoke to a young lady who had no clue what she was doing: I spoke to someone senior: she promised to find out what was going on: no response. When phoning again I was told the claims staff had already gone home. This is the first time in many years that I am so disappointed in your service. You guys can do so much better.