1 reviews | Active since Jan 2017

24 Apr 2020, 07:01

Wrongful debit order date going off

Who on earth authorised a debit order to go off earlier than the normal contract date that I have. You all panick about not getting money but do not think of the people who's salaries is being paid on the date that is stipulated. Now I have to pay bank fees for debit orders being bounced by you. You do not think of us that lives on budgets and cannot afford a debit order going off earlier than what it should be. I am long enough with you guys to know that my dates does not change

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Replies (1)
dotsure.co.za
dotsure.co.za's reply24 Apr 2020, 09:09
Official
Hi Teliza,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks, dotsure.co.za