1 reviews | Active since Mar 2013
Worst service regarding claim
I've logged a claim last week Tuesday regarding my phone that I've lost. The person that is handling my claim is Verity Fisher but so far I haven't gotten any feedback from her I must contact her everytime. I completely understand that I was not able to provide them with all the information I had I made that very clear on my affidavit. First when Nathaniel Jordaan contacted me regarding my cellphone insurance I made it clear I have no proof of ownership or the box it came in. All he said is he would only need the IMEI number never asked me to send it while I still had my phone I also mentioned I'm very clumsy with my phone.why didn't he say I can't insure my phone if I don't have proof of ownership.I am so disappointed in your service I asked just to let me know if you will be able to assist me or not I also said I have no issue if you can't but just inform me but no one is even doing that.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint logged on Hello Peter dated 11 July 2019 and wish to respond as follows:
We apologise for any inconvenience caused.
We confirm that your claim is still pending with our claims department. Kindly allow the process to follow through and should you have any questions after finalisation of your claim, please do not hesitate to contact our Resolutions department.
We trust you find the above in order.
RegardsDotsure Resolutions Team
We refer to your complaint logged on Hello Peter dated 11 July 2019 and wish to respond as follows:
We apologise for any inconvenience caused.
We confirm that your claim is still pending with our claims department. Kindly allow the process to follow through and should you have any questions after finalisation of your claim, please do not hesitate to contact our Resolutions department.
We trust you find the above in order.
RegardsDotsure Resolutions Team