Worst Service received to date!

A third party collided into my vehicle during October, whilst taking my kids to school. He registered his claim with Dotsure and forwarded claim number to myself. I called them and received an email with a list of documents to compile in order to submit a liabilities claim. Heard no feedback from them. A few days later I called to follow up and this was their consultants advice, on a recorded call: We received your documents but the claim is declined because our client withdrew his claim. As I work in the same industry, I am aware that a policy holder can withdraw his own claim to repair own damages, cut this does not "decline" the liabilities claim. Having advised the consultant of this, he was sure that my claim is rejected. I contact the policy holder, who advised that he did not ask for my claim to be stopped and will call his insurer, Dotsure. I received no call or email from them so called myself to follow up. I then received a very distasteful email from the Team Leader - Lydia Victor, who in a nut shell told me that I am lying and no one told me the claim was rejected and I am to stop contacting their client. She also **** and said they had tried to call me, with no missed calls, messages or follow up calls or emails to the apparent missed call on my phone, which I have no record of. I advised her of the date and time of call and requested she listened to it, to which of course no response was received. My accident was on 25 October. Her eventual email back to me, telling me to not contact her client again was on 20 November. I still have no idea what is happening and when calling the call magically cuts before the person on the other side can assist, with no call back. All the while I have to pay Uber fees daily to get my kids to school because my vehicle is no longer drivable as their client knocked me so hard that I hit the vehicle in front of me to.

The most pathetic service I have come across to date. Needless to say I will never refer anyone to Dotsure.