Worst service received from an insurer that I've received.

Late November 2023 I dented my vehicle. I put in a claim with Dotsure's scratches and dents. I was told to go and get a quote from an Auto Body and submit. I asked if there was a specific 1 or if there were any conditions. I was told I could go to any auto body. Which I did. I got a quote for R3500 and I submitted it. They were very fast to respond to tell me the quote was higher than than the limit of R3300.

I went back to the autobody shop and explained my situation and they agreed to discount R200 so that the claim comes to R3300. I then resubmitted the claim. Again they were very fast to respond very rudely, telling me that they were not going to entertain my claim and that I need a new quote from a different autobody. Which i did. I then got a quote for R3277. I submitted it.

Then they went quiet. Every week I call to follow up on my claim and I am told the person handling my claim is not in. Every week! Today is the 23rd of April 2024 5 months since I scratched my vehicle, and have still not received any feedback.

I am at a point where I am disappointed as my cousin warned me about Dotsure and I didn't listen. I am also glad that they are showing me their true colours when its just a scratch. It simply means this is the service I would receive should I get involved in a motor vehicle accident.

Let me be the cautionary tale. The person handling your claim will never be in the office and it will just hang.