DS
Derrick S
1 reviews | Active since Mar 2021
14 Mar 2024, 11:24
Worst service - No contact
Worst customer experience - you are asked to submit claim online - upload all documents - get a reply, please email documents - same ones just uploaded - confirmation sms - this is your claim handler S-@&! contact number: BLANK
Failed attempts to call said handler, claims department etc - to then get a call saying claim declined - no reason.
Worst service - definitely not what I used to experience when I signed up 4 years ago.
DO NOT RECOMMEND
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dotsure.co.za's replyOfficial
14 Mar 2024, 11:25Hi Derrick, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Mar 2024, 11:25
Official
Hi Derrick, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za