1 reviews | Active since Jun 2017
Worst service for claims handler
<p>On the 13th June 2017 my pet has been diagnosed with temporary Blindness directly to lack of oxygen and blood flow to the brain. I have taken the pet to the vet which treated my dog before and emailed Robyn Kallis whom has been of great help but it came to a time where a guy Marias Petorious called and said that he cannot pay the claim due to something being *****. My dog is going to be put down right before my eyes because he says now that my vet is not linked to the clinic. When my pet was treated there before. I am really disappointed in the service I got from him and Oakhurst Insurance. </p>
Dear Brandon
Thanks for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Brandon
Thanks for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Good day
I appreciate the help but right now my pets time is precious as she is in intensive care unit and in a coma. Should anything happen to my pet I will hold dotsure or Oakhurst Insurance responsible due to delay in claim.
Good day
I appreciate the help but right now my pets time is precious as she is in intensive care unit and in a coma. Should anything happen to my pet I will hold dotsure or Oakhurst Insurance responsible due to delay in claim.
Dear Brandon
We received your complaint on 19/06/2017, and reviewed the complaint in accordance with our mandate to treat customers fairly and thoroughly investigate the claim. We have found the claim to be invalid due to circumstances discussed with yourself. The insurer is thus not held liable to settle the claim.
Regards,
Oakhurst Resolutions Team
Dear Brandon
We received your complaint on 19/06/2017, and reviewed the complaint in accordance with our mandate to treat customers fairly and thoroughly investigate the claim. We have found the claim to be invalid due to circumstances discussed with yourself. The insurer is thus not held liable to settle the claim.
Regards,
Oakhurst Resolutions Team